Third quick tip on validating knowledge transfer - almost more of an 'after the fact training patch.'
3. Build a Job Aid
No matter how good training is while it’s running, only 30% on average of what is learned in the classroom will be retained… unless you reinforce it somehow. One of the easiest methods for doing this is to create a small reference.
Soft Skill Examples: business card size reminder for wallet, bookmark with key points
Computer Skill Examples: create a template for the keyboard for quick keys, or a step-by-step reference with icons that tucks under the keyboard or attaches to the side of the monitor.